Player’s Club Representative (2) Part Time

Position Summary:

A Player’s Club Representative is dedicated to serving the guests of Lucky 7 Casino at the Privileges Club counter and on the gaming floor, providing the impression and reality of the best possible service by performing the following duties.

Essential Duties and Responsibilities:

• Performs superior customer service.
• Creates customer accounts on Super Playmate within the Privileges Club.
• Inputs data and encodes player club cards.
• Issues coupons and other vouchers as required and in accordance with company and departmental policies and procedures.
• Provides specific and general departmental information regarding casino, promotions and special events. • Builds and promotes Player Club membership.
• Promotes and assists in Player Club promotions and events.
• Acts as front door host.
• Provides feedback on promotions and events.
• Redeems Player Club points for cash back and redemption coupons.
• Answers main telephone line.
• Has the ability to speak over the microphone for announcements and promotions.
• Offers suggestions for improvements on promotions, customer service, safety, etc.
• Attends all department and mandatory casino meetings.
• Assists Supervisor and/or Manager as needed.
• Temporary or permanent duties and responsibilities may be added to, or modified as deemed necessary.

Minimum Qualifications:

• 3 to 6 months customer service experience.
• 3 to 6 months related experience and/or training or equivalent combination of education and experience.
• High school diploma or equivalent (GED).
• Gaming experience preferred but not necessary.
• Qualified Indian Preference applies.

Certificates, Licenses, Registrations:

Must be able to pass extensive background investigation for the issuance, and retention, of gaming license.