Job Title: Service Coordinator
FSLA Job Status: Non-Exempt
Location: AFWD Service Area
Supervisor: Program Manager
Starting Salary: DOE
Category: Regular Full Time
1. Scope and Range of Responsibility: Under the direction of Business Service Manager the incumbent will provide clerical support to the AFWD team. In compliance with Federal, State, and Local rules, regulations and guidelines, the incumbent will provide assistance with file preparation, follow up, database tracking for the various Workforce Innovation and Opportunity Act (WIOA) programs, other specialty grants, and assure all verification and documentation is accurate, complete and retained in accordance with program requirements.
2. Mission of the Alliance for Workforce Development Inc. (AFWD):
The organization provides workforce development and training services to eligible participants through the use of Workforce Innovation and Opportunity Act (WIOA) funds. In addition, the organization coordinates One-Stop Career Centers, provides employer services to enhance the connection between employers and job seekers, and provides complimentary community and workforce development services through the use of other funding sources (i.e., non-WIOA funds). The mission statement and shared values are contained in the Employee Handbook, and are posted in the workplace.
3. Position Responsibilities: Position Responsibilities are rated as part of the employee’s competency-based performance appraisal. Within the parameters established by the Supervisor, and approved policies and procedures, the incumbent is assigned the following position responsibilities and duties:
a) Provides Outreach/Orientation to those applying for participation in programs.
a. Participate in One-Stop orientations providing information related to eligibility for WIOA programs and services under all funding titles.
b. Refer customers to other appropriate community resources available.
c. Provide assistance to the Business Service Manager and, when assigned, provide assistance directly to Career Center Advisors,
Business Service Representatives, AFWD Director Level staff or the Executive Director.
d. Provide back up to the Reception and Resource Center as needed.
e. Other duties as assigned.
b) Collect Management Information System (MIS) and other program data.
a. Responsible for county MIS accuracy and the production of various reports. Including Virtual One Stop and Executive Pulse.
b. Maintains county files and updated file systems, including integrated job ready candidate pool and available employer data bases.
c. Maintain accurate client forms in coordination with the Director of Programs.
d. Coordinate all program follow-ups.
e. Other duties as assigned.
c) Provide clerical support for AFWD’s Services Team.
a. Assist with the processing of reimbursement requests, per customer contract terms, and collecting all supporting documentation. Update client files as needed.
b. Use good time management, organizational, and prioritization skills to balance direct external customer service responsibilities with other internal customer service responsibilities, while coordinating activities with management.
c. Professional and in a customer-focused manner, greet and assist customers with self-service and core services as well as referrals to various services and agencies within the One-Stop Center.
d. Answer and direct calls using a multi-line telephone, in a fast-paced office setting where friendly, timely and professional customer service is essential.
e. Other duties as assigned.
4. Essential Functions
a) Maintains current knowledge of AFWD policies, programs and operations, and programs administered by partner organizations and other resources available to the public, to facilitate initial client referral.
b) Maintains current specific program knowledge, including WIOA eligibility requirements, from reading, understanding and interpreting Federal rules and regulations, Standard Operating Policies and Procedures, and related documentation; then, apply this knowledge to assist with program implementation and execution.
c) Travel with notice overnight. Weather and related road conditions must be considered when travel is required.
d) Travel overnight, with notice.
e) Operate a motor vehicle, or arrange transportation to accomplish duties.
f) Lift 25 lbs., to waist height, turning twisting and transporting it.
g) Maintain good attendance and punctuality.
h) Maintain a high level of confidentiality and professionalism.
i) Must be able to meet deadlines and produce accurate work under pressure and in a fast-paced environment.
j) Ability to use personal computer, including word-processing, spreadsheet, database (Access) and presentation graphics software.
k) Must be able to type, accurately, 35 wpm..
l) Must be able to use office equipment, including fax, multi-line telephone, copy machine, binding machine, 10 key calculator, audio-visual equipment, shredder, and answering machine.
m) Maintain a professional appearance, consistent with private and public sector middle-level professionals and business clients.
5. Minimum Qualifications
a) A High school diploma or equivalent is the minimum qualification.
b) Two years of clerical, or related, college level study, or two years of clerical and administrative assistant experience.
c) Work is normally performed in an office setting; but the incumbent will be required to travel out of town for training, meetings and to provide on-site program assistance; therefore, must be able to travel and operate a motor vehicle or arrange for travel to perform duties.
d) Must possess a valid California Driver’s License and have a good driving record.
e) Satisfactorily complete a Department of Justice Background check consistent with working with youth.
6. Other Position Requirements: Must provide proof of automobile insurance which satisfies California Law, agree to a background check required to work with youth, and provide “right to work” documentation upon appointment. Alliance for Workforce Development, Inc. is an Equal Opportunity Employer.