THE COUNTY OF SHASTA
INVITES APPLICATIONS FOR
$2,314-$2,953 APPROXIMATE MONTHLY* / $13.35-$17.04 APPROXIMATE HOURLY*
*Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases* Please visit http://www.co.shasta.ca.us/index/support_index/personnel/MOUs.aspx
CURRENT VACANCY IS IN THE ADULT SERVICES BRANCH
OF THE HEALTH AND HUMAN SERVICES AGENCY
WRITTEN EXAM IS SCHEDULED FOR DECEMBER 19, 2019
SEE “SPECIAL REQUIREMENT” SECTION REGARDING POSSESSION
OF A VALID DRIVER’S LICENSE
RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED
SKILLS OR EXPERIENCES LISTED UNDER THE IDEAL CANDIDATE
STATEMENT MAY ALSO BE USED TO SCREEN APPLICATIONS
FINAL FILING DATE: DECEMBER 11, 2019 AT 5:00 PM
ABOUT THE POSITION
Performs a variety of general or specialized clerical duties related to filing, reception, form processing, record maintenance, mail, typing or data entry; obtains and compares information related to department records, programs, and services; may perform the initial applicant screening as an incidental function the Department’s automated system; and performs related work as required.
Working under general supervision, Office Assistant II is the journey level in the Office Assistant series. Employees at this level are expected to be fully qualified and able to perform difficult and responsible office support work within the framework of established work methods and procedures and to use independent judgment in selecting and applying specific references, procedures, sequences, and alternatives to different work situations, referring non-procedural questions to the supervisor. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Office Assistant I, or if filled from the outside, require prior related experience.
The Office Assistant II differs from the Office Assistant III by the level of supervision received, the scope and effect of functions performed, the degree of independence exercised, and the complexity of work assigned. The Office Assistant III may also be assigned lead worker duties, or screening duties on a consistent rather than incidental basis. The Office Assistant series differs from the Account Clerk series in that the primary duties of
the Account Clerk involve the application of mathematical skill and ability in the use of financial, numerical and statistical data and information. The Office Assistant class performs a wide variety of general office support duties in which the use of mathematical ability is incidental to the primary function and most frequently performed duties.
EXAMPLES OF DUTIES
Duties may include, but are not limited to, the following. For Office Assistant II, duties are performed at the journey level: Assists the public in person or by phone; answers inquiries related to department services, programs, and operations; obtains information, resolves discrepancies or errors, disperses relevant information, or refers client to the appropriate personnel or location; explains the proper use of forms and documents; screens and distributes incoming mail and sends out informational materials and letters; screens and routes telephone calls; schedules appointments; produces notices, reports, letters, legal documents, fiscal, or statistical information; processes, maintains, and prepares forms, records, reports, and control logs; maintains department files; researches and assembles information; verifies that information or data is complete, accurate, and consistent; identifies and corrects deletions or errors; updates and deletes information; may operate automated systems where the routines and procedures require limited interpretation and application development within pre-established guidelines and structure; verifies data on source documents and edits for conformance to specifications; accesses and updates records; produces statistical, data processing, and production related reports; may perform initial application screening function on an incidental basis; performs related duties as assigned.
Knowledge of: Modern office practices, methods, procedures, and automated systems; general goals and purpose of the Department’s programs; English grammar, vocabulary, spelling, and punctuation; filing systems; common word processing, spreadsheet, and database software packages.
Ability to: Answer a variety of questions related to department programs and processes; exercise sound judgment when initiating processes, actions, and alternatives within established procedures and regulations; enter data accurately into automated system; communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds; establish and maintain effective working relationships; locate, identify, and correct inaccurate or incomplete information; follow written and oral directions and instructions.
These standards are typically attained with one (1) year of full-time experience performing clerical duties in an office environment.
The ideal candidate will be a positive contributor to the site culture and exemplify the agency values of Collaboration, Adaptability, Respect and Excellence. We welcome a candidate who is interested in a fast-paced, team oriented environment who is organized, good with communication and can work collaboratively with internal and external system partners. The ideal candidate will also have one or more years of recent, full-time experience in providing clerical support in an office environment and one or more years of experience using computers and data tracking systems.
Responses to the following must be submitted with a completed application.
1. Do you have one (1) or more years’ experience working in an office that required you to manage multiple tasks/projects while maintaining excellent working relationships with internal and/or external customers?
If yes, please describe including the number of years’ experience and your duties. If none, please type “n/a”.
2. Do you have one (1) or more years of full-time (40 hours per week) clerical support experience? If yes, please describe the functions and duties performed, equipment used and responsibilities held. If no, please write “n/a”.
3. Do you have one (1) or more years of work experience using computers? If yes, please describe what types of programs and systems you have worked with. If no, please write “n/a”.
4. Are you able to drive and be insured under the County insurability requirements as part of your job duties? Yes ___ No ___
5. I understand that if I answered “yes” to any of the above questions, but did not give the requested additional information, my application may be considered incomplete and screened out. Yes ___ No ___
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to ten (10) pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.
The noise level in the work environment is usually moderate.
APPLICATION & SELECTION PROCEDURES
Shasta County Personnel will accept applications and responses to the supplemental questions until 5:00p.m., on December 11, 2019. A Resume and/or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application. It is not acceptable to complete the application with statements such as, “Refer to Resume and/or Cover Letter,” or “See Attached Resume and/or Cover Letter” the employment application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will NOT be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered.
Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination. Meeting the announced requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof.
Veterans’ Credit: Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran MUST provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) WITH THE EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE.
Applicants are encouraged to apply on-line at https://agency.governmentjobs.com/shasta/default.cfm or submit an application to the Shasta County Personnel Office.
Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345.
SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER
Shasta County Personnel
1450 Court Street, Suite 348; Redding, CA 96001; (530) 225-5515