The Night Auditor contributes to the hotel’s commitment to high quality guest service and teamwork. Deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all quests.
The Night Auditor is responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. Night Auditors must be able to work independently and with minimal supervision. They must also be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
Majority of work is performed in indoor environment. Room is well ventilated with low noise, well lit with low or no dust.
Electrical, chemical, lifting, and stairs are safety hazards encountered in this position. Safety equipment required for this position – flashlight, plastic gloves.
This position may be evaluated a minimum of one (1) time per year. The manager and/or owner will evaluate this position or complete a performance evaluation.
This position can encompass other than the specified duties listed above. If necessary, alternative duties can be assigned at the discretion of the supervisor.
“To work as a team. Also, to encourage and respect others to build teamwork”.