The ideal candidate for this position needs to enjoy building a relationship with customers for a product. You will be speaking with customers daily and following up on their general questions as well as assisting them on basic troubleshooting of their device. You have previous experience with Android, and either Macintosh, Windows or Linux. Good communication and interpersonal skills are critical to help build the relationship with the customers and product team. Finally, you must be enthusiastic to learn new products, be comfortable with rapid changes in your work environment, and enjoy creative challenges.
Duties and Responsibilities Manage an assigned customer base and an individual ticket queue. Respond to general device inquiries via email, phone and web chat. Validate device for warranty and repairs, to confirm users are eligible for support. Assist users on technical issues; work with other technicians to resolve or properly close help tickets. Respond appropriately to customer escalations. Ensure excellent customer satisfaction. Updating knowledge bases and process documents as needed. Responsible to follow the direction of management and provide feedback. All other tasks as assigned.
Technical Skills: Connectivity troubleshooting (WiFi, Bluetooth, etc.). Familiarity with Operating Systems. Interpersonal Skills: Strong customer centric mentality. Excellent verbal and written communication skills. Good problem solving, diagnosis and troubleshooting skills. Ability to communicate technical issues in non-technical terms. Ability to work independently and within a team. Ability to prioritize and address multiple tasks in a dynamic work environment. Attention to detail.
Additional Beneficial Skills: Familiarity with CRM programs and ticketing systems is preferred but not required. Aptitude to learn new hardware & software quickly.
Hiring Requirements: Background Checks, Credit Checks, Reference Checks
Education Level: High School Diploma or Equivalent
Requires a Drivers License: No
Pay Comments: $15.00 DOE (Depends on Experience)
Benefits: Medical, Dental, Life Insurance, Vision, Vacation, Holidays, Sick Leave, 401K
Job Application Methods Accepted: Via Company Website (Address provided below)
Company Website: https://careers-milestonepowered.icims.com/jobs/6951/contact-center-tier-1-agent/job
Application Comments: Apply online at https://careers-milestonepowered.icims.com/jobs/6951/contact-center- tier-1-agent/job