Taproom Manager Full Time

SeaQuake Brewing is looking for a Taproom Manager.

Roles and responsibilities

• Greet and seat customers
• Be courteous and cordial to everyone
• LISTEN to customer problems and show concern
• Determine how to solve customer problems—discounts, re-cook food, etc.
• Consistently “walk the floor” so you can catch a little problem BEFORE it develops into a BIG problem!
• ALWAYS: Stay calm, responding in a concerned and sympathetic manner
• Manage Employees – Both Front of House (FOH) and Back of the House (BOH)
• Deliver food to tables when time allows
• Pay attention to servers – help them when needed
• Bus tables – this allows you to be on the floor and available to customers
• Be respectful to employees
• Watch ticket times and make sure cooks are not falling behind
• Be ready to jump in and help when cooks need it
• Control seating at peak times

Assist GM

• Count inventory and assist with paperwork
• Run the floor during peak hours
• Handle customer complaints

Prepare Paperwork

• Prepare labor schedules
• Oversee beverage inventory and purchasing when no beverage managers is present
• Collaborate with ownership on current food costs and make suggestions for menu adjustments