Computer Support Technician I: The Del Norte Unified School District and County Office of Education has a listing for Exam: To Create an Eligibility list for one Full Time Computer Support Technician I. Job Summary: Provides help desk and technical support to workstations and personal computers. Participates in installation and configuration of personal computer hardware and software. Receives and reviews help requests and provides technical support over the phone or in person to personal computer users on common microcomputer and hardware and software problems. Receives and sets up new and refurbished computers. Essential duties/responsibilities: Receives calls and personal inquiries regarding questions and problems associated with usage of basic personal computer software. Handles calls efficiently and on a timely basis. In one-to-one situations either in person or by telephone or other media, instructs users to resolve problems on the use of common business and educational software such as learning tools, word processing, spreadsheet, databases, and graphics. Instructs users on how to resolve common hardware problems, including those relating to transmission of printed and electronic documents. Maintains hardware equipment through periodic cleaning, testing, and repairs. Requirements: The position requires basic knowledge of the electronic and electrical components found in personal computers, including the terminology. Requires basic knowledge of the steps, techniques, and complexities associated with setting up and configuring new computers, connecting to networks, the relationship and use of input and output components. Requires sufficient human relation skills to conduct one-on-one instruction and technical assistance over the phone and in person on the use and application of common software. Any combination equivalent to: An Associate’s degree with course work in computer hardware and software components, operating systems, and data communications software, plus one year of experience in a computer hardware/software user support environment Salary: $20.30-$25.59 per hour.
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